Privacy Policy

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DENISE WARD VIRTUAL PA PRIVACY POLICY

In accordance with the General Data Protection Regulations (GDPR) 2018, this privacy policy will explain how Denise Ward Virtual PA (“we”, “us”, or “our”) uses the personal data collected from you when you use our services and website.

Contents:

• What data do we collect? 
• How do we collect your data?  
• What are cookies?
• How do we use cookies?
• How to manage your cookies 
• How will we use your data? 
• How will we store your data?
• What are your data protection rights? 
• Privacy policies of other websites
• Changes to our privacy policy 
• How to contact us
• How to contact the appropriate authorities

WHAT DATA DO WE COLLECT?

Personal identification information

Your name, home/office address, email address, contact details, IP address· Whatever bank details are shared with us by your bank when paying by bank transfer· Third party information provided by you on the understanding that you have received their consent to share such information.

HOW DO WE COLLECT YOUR DATA?  

You directly provide us with most of the data we collect. We collect and process data when you:

• Use or view our website via your browser’s cookies 
• Contact us by email, phone, letter or any other mean
• Submit an online contact form
• Use our services
• We may also receive your data indirectly from a third party acting on your behalf on the understanding that you have given your consent for your information to be shared - for example, by another Virtual Assistant seeking assistance to fulfil a contractual obligation.

WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

HOW DO WE USE COOKIES?

We use cookies in a range of ways to improve your experience on our website and to monitor how often you visit our website and your approximate geographical location from your IP address.

HOW TO MANAGE YOUR COOKIES

You can set your browser not to accept cookies and you can remove cookies from your browser.  

HOW WILL WE USE YOUR DATA?

We collect your data so that we can: 

• Monitor the use and performance of our website
• Maintain communication with you 
• Provide a service
• Invoice

HOW WILL WE STORE YOUR DATA?

Your data is stored as securely as possible using technological and organisational means. Where cloud storage is used we rely on their security systems and cannot be held responsible if a breach occurs.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

The right to access – You have the right to request copies of your personal data in our possession. In line with ICO guidance, we may charge you a small admin fee for complying with this request if it is unfounded or excessive, or if further copies are requested following the first request.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to object to us processing your personal data, under certain conditions.

The right to data portability – You have the right to request that our company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email: denise@dw-vpa.co.uk 

If you wish to make a complaint in relation to the way your data has been handled, or for further information regarding your rights, please contact the Information Commissioner’s Office (ICO), details for which can be found on their website: https://ico.org.uk

PRIVACY POLICIES OF OTHER WEBSITES

This policy document contains a link to another website. Our privacy policy applies only to our website so, if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and place any update on this web page. This privacy policy was last updated on 24 January 2024.

HOW TO CONTACT US

If you have any questions about our privacy policy or the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us: denise@dw-vpa.co.uk 07931 576873